Refund Policy
Effective Date: 12.05.2026
At Helix BioWorx, we respect your privacy and are committed to protecting your personal information.
Returns
Due to the sensitive nature of research materials:
- Returns are not accepted once shipped
Damaged or Incorrect Orders
If your order arrives:
- Damaged
- Incorrect
Please contact us within 48 hours of delivery with:
- Order number
- Photos of the issue
We will:
- Offer a replacement OR
- Provide a refund (case-by-case basis)
Order Cancellation
Orders can be canceled before shipment only.
Non-Refundable Cases
We do not provide refunds for:
- Improper use
- Change of mind
- Regulatory restrictions in your location